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Title
Text copied to clipboard!Guest Room Attendant
Description
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We are looking for a dedicated and detail-oriented Guest Room Attendant to join our hospitality team. The ideal candidate will have a passion for cleanliness and a keen eye for detail, ensuring that each guest room is maintained to the highest standards. As a Guest Room Attendant, you will be responsible for cleaning and servicing guest rooms, replenishing supplies, and ensuring that each room meets our quality standards. You will play a crucial role in providing a positive guest experience by maintaining a clean, comfortable, and welcoming environment. Your duties will include making beds, vacuuming floors, dusting surfaces, cleaning bathrooms, and restocking amenities. You will also be responsible for reporting any maintenance issues or safety hazards to the appropriate department. The ideal candidate will have excellent time management skills, the ability to work independently, and a strong commitment to customer service. Previous experience in housekeeping or a similar role is preferred but not required. We offer a supportive work environment, competitive pay, and opportunities for career advancement. If you are a hardworking and reliable individual with a passion for hospitality, we encourage you to apply for this position.
Responsibilities
Text copied to clipboard!- Clean and service guest rooms according to hotel standards.
- Make beds, change linens, and replace towels.
- Vacuum floors, dust surfaces, and clean windows.
- Clean and sanitize bathrooms, including toilets, showers, and sinks.
- Replenish guest room supplies such as toiletries, coffee, and tea.
- Report any maintenance issues or safety hazards to the appropriate department.
- Ensure all equipment and cleaning supplies are used and stored properly.
- Follow all health and safety regulations.
- Assist with laundry duties as needed.
- Respond to guest requests and inquiries promptly and courteously.
- Maintain a positive and professional attitude at all times.
- Work efficiently to meet daily cleaning quotas.
- Participate in training and development programs.
- Assist with special cleaning projects as needed.
- Ensure lost and found items are handled according to hotel policy.
Requirements
Text copied to clipboard!- High school diploma or equivalent.
- Previous experience in housekeeping or a similar role preferred.
- Strong attention to detail and organizational skills.
- Ability to work independently and as part of a team.
- Excellent time management skills.
- Strong communication and customer service skills.
- Ability to lift and carry heavy items, such as linens and cleaning supplies.
- Flexibility to work various shifts, including weekends and holidays.
- Knowledge of cleaning chemicals and proper usage.
- Ability to follow instructions and hotel procedures.
- Reliable and punctual with a strong work ethic.
- Ability to handle guest complaints and requests professionally.
- Basic understanding of health and safety regulations.
- Ability to maintain confidentiality and security of guest information.
- Positive attitude and willingness to learn.
Potential interview questions
Text copied to clipboard!- Can you describe your previous experience in housekeeping or a similar role?
- How do you prioritize tasks when cleaning multiple rooms?
- What steps do you take to ensure a room is thoroughly cleaned?
- How do you handle guest complaints or requests?
- Can you provide an example of a time when you went above and beyond for a guest?
- How do you stay motivated during repetitive tasks?
- What do you do if you find a maintenance issue in a guest room?
- How do you ensure you are using cleaning chemicals safely?
- Can you describe a time when you had to work as part of a team?
- How do you manage your time to meet daily cleaning quotas?
